Shipping Policy
SHIPPING WORLDWIDE
Thaalwale ships to customers across the globe, covering more than 230 countries. Register with us to stay updated on shipping notifications, special offers, and exclusive promotions.
SHIPPING & DELIVERY TIMELINES
We aim to process and dispatch all orders within 3–4 business days. Delivery timelines generally range between 4–7 business days, depending on your location.
Once your order is confirmed, you will receive an email notification. In certain cases, our team may reach out to verify order details before dispatch. After shipping, we are happy to assist with tracking and any delivery-related queries.
DOMESTIC SHIPPING (WITHIN INDIA)
Free shipping on all orders within India
Estimated delivery time: 1–5 business days, depending on the destination
INTERNATIONAL SHIPPING
We ship internationally to all locations serviced by recognized courier partners such as FedEx, DHL, Aramex, UPS, USPS, and Sky Max.
Estimated delivery time: 6–10 business days
Customs clearance timelines may vary and are subject to local regulations
For gold and silver jewellery, Thaalwale handles all required appraisal and documentation to ensure a smooth customs clearance process.
SHIPPING CHARGES
International shipping charges are borne by the customer
Free international shipping is available on orders of USD 250 or above, applicable only to products purchased directly from our website
This offer does not apply to custom or personalised orders, as these involve additional production costs
DELAYS & UNFORESEEN CIRCUMSTANCES
While we strive for timely delivery, occasional delays may occur due to factors beyond our control, including government regulations, customs procedures, weather conditions, natural events, pandemics, or courier operational issues.
All parcels are shipped via air service for faster delivery. In the event of delays, orders cannot be cancelled or refunded. Rest assured, our team actively coordinates with courier partners to ensure your shipment reaches you at the earliest.
Before dispatch, every Thaalwale jewellery piece undergoes a thorough quality inspection to meet our craftsmanship standards.
For any shipping-related assistance, feel free to contact us.
PERSONALISED / CUSTOM ORDERS
Personalised and custom-made products such as monogram cufflinks, brooches, pendants, or bracelets are made exclusively on order.
No cancellations, returns, or refunds are permitted on personalised or custom orders
As per company policy, no refunds are provided on any product once sold
However, items may be eligible for exchange or credit note only in cases of manufacturing defects or if a damaged product is received.
EXCHANGE & RETURNS
Each Thaalwale piece is handcrafted and unique. Slight variations in stone shade, texture, or finish are natural and should be expected. These variations may appear differently across screens and are not considered defects.
HOW TO REQUEST AN EXCHANGE
Please review product details carefully before placing an order, as all items are made-to-order
Exchanges are accepted only if the product is damaged or incorrect
Requests must be made within 7 days of delivery
Email clear photos along with your request to thaalwale@gmail.com
Courier charges to send the product back to us will be borne by the customer.
Shipping of the replacement item will be covered by Thaalwale.
REPAIRS
We offer repair services for all Thaalwale products, including replating.
To request a repair:
Email us at thaalwale@gmail.com
Our team will share an estimated repair cost
Repair and shipping charges will be borne by the customer.